FAQ

What are your opening hours?

Being that our online store is open 24/7 you can shop at anytime.

What days do you ship?

We aim to ship your non personalised products out within 1-3 working days of your payment being cleared, excluding Weekends and Public Holidays.

If you need it posted urgently please either leave a note in your order or email reply us from your order confirmation that you will receive.

How long does it take to ship personalised orders?

We place your personalised order the working day after you place it. We usually receipt it in our warehouse 4 weeks from that date. (20 working days). However this is also emcumbant on the suppliers.

Please keep in mind that we also have to deal with customs time frame and shipping couriers in this, so we cannot 100% guarantee these time frames. 

Also, please allow shipping to you in your estimated time.

How much does shipping cost?

The cost for shipping is worked out at the end of your transaction (prior to payment) live with with every shipping option you choose.
You pay what we pay.

How long will it take my order to arrive?

Delivery of your non personlised items can take anywhere from 2 - 10 business days.

Dependent on your location, the time you place your order and he shipping method you choose.

What are the accepted payment methods?

  • Secure Credit Card through our NAB Merchant facility
  • Direct Deposit
  • Payment in store on pick up
  • Paypal
  • zipPay - Interest Free - Minimum Order $50.00AUD not including postage costs. (Up to $1,000.00)
  • Afterpay - Interest Free - Minimum Order $50.00AUD not including postage costs. (Up to $1,0000.00)

How do you store your consumable products?

We believe fresh is best.

Therefore every time you place an order that has consumable items, we order it in the same day you purchase them.
Therefore we do not have to store them in our store and risk any sort of decline in freshness or quality upon shipment.
How do you ensure the consumables will make it to me still fresh with no temperature change damage?
We only post consumables Tuesday & Wednesday using express post and secure packaging to ensure you will not get greying chocolate when you open your parcel.

This way ensures there will be no parcel sitting for days on end prior to delivery and of course if you are in Perth you can pick up from us directly.

Do you charge any sort of tax?

Yes, we have to by Australian Taxation Law.
GST is included in all the prices you see on each item.
There are no hidden tax charges on any of our products.

How do I return my product?

If, for any reason, you are not completely satisfied with your purchase, you must contact us within 3 days from delivery of your goods for an exchange, store credit or refund*.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunded amounts for any returns via change of mind will apply only to the purchase price of the product/s minus a 10% restocking fee.

Shipping and processing charges will NOT be refunded.

You will be refunded with the same method you originally paid with.

Return postage costs are the consumers responsibility and the product must have traceable shipping to ensure safe return to the store.

* No returns on any products that have been opened, altered from their original brand new condition, any chocolate items, earrings or any personalised items.

* No returns will be accepted on sales items.

* No returns will be accepted on personalised items or cancellation of order as per our terms and conditions.

How can I remove items from my cart?

We find that our site works better with Google Chrome & Firefox.
You should be able to visit your cart and manually update your item quantities, or press the cross to remove the item all together as seen below.

I am having trouble using the website. What do I do?

We work very hard to ensure all inventory is up to date and that everything is running smoothly.

If for any reason you are experiencing any problems accessing products or making your purchase we would encourage you to close your web browser and open it again.

If the problem persists please email to alert us so we can try to find out what is causing it and fix it urgently.

I have a different question. How do I ask?

You can either send a email using the contact form or jump onto our Facebook page and send us a private message. www.facebook.com/weddingfaireptyltd

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